Oak House Latest Covid Update
As we enter the 3rd Lockdown in January we would like to reassure you that Oak House Vets will be open and be able to continue providing essential care for your pets and continue supplying their medicines. We will continue to provide full veterinary out of hours emergency cover alongside our colleagues at Nottingham Vets Now.
We fully support any moves that will help bring the local Covid levels down & hope that the ongoing precautions & restrictions will prove successful, allowing time for the roll-out of the vaccination program without overloading the NHS.
The overall message of the new National Lockdown is to stay at home where possible.
If you have symptoms or have tested positive for Covid-19, or you have been told to isolate due to a contact please do not attend the surgery. Please contact the surgery immediately and we will make provisions for the care of your pet.
We ask that clients consider carefully whether their pet needs to attend the clinic.
If necessary video or phone consults can be arranged when appropriate.
As before we will continue to only allow pets into the clinics and staff will continue wearing PPE for both staff & client protection.
After letting reception know you have arrived then please wait in your car while waiting for the vet to attend you.
We ask that all clients respect the 2 metre plus distancing rule when talking with the staff, even in the car park and please wear a face mask.
Payment will ideally be either over the phone or using a phone link texted to you.
We are temporarily suspending routine annual boosters.
We are still carrying out first/second or overdue vaccinations & first annual boosters.
We will still carry out rabbit vaccinations and rabies vaccinations before they are
Generally we will be doing all vaccinations at the Carlton surgery, this is to help take pressure off our hard working staff at Mapperley Plains who are dealing with first opinion, medical & surgical cases.
We thank all of our clients for their support & understanding with this temporary change.
We will only be performing routine neutering surgery for specific reasons.
Generally dog neuters are being postponed but we will still carry out feline and rabbit neuters where clinically appropriate.
Please contact the surgery by email or ringing to get further details, the vets will make decisions on the timing of neuterings on an individual case by case basis.
Other Surgery, Investigations & Dentals
We will still carry out essential procedures where they are deemed clinically necessary by the veterinary surgeon, but we will postpone non urgent operations and dentals until after the lock down.
Ordering of medicines & parasite products are best done by emailing us on firstname.lastname@example.org
as our incoming phones are very busy.
We ask clients to allow at least 3 working days notice at present due to the volume of requests we are receiving.
Please make sure you keep at least 7 days drugs in stock to avoid running out.
We are happy to post out medicines if you are unable to collect them from the clinics.
This is free for Pet Health Club clients and for a small fee otherwise.
We are currently experiencing unpredictable staff absences due to isolation/waiting for test results and as such we apologise as we are occasionally having to change appointments at short notice.
Although frustrating, it is important that we do not put the safety or welfare of our patients at any undue risk due to staff shortages.
We will keep you updated by the web site & Facebook as we learn more about the lockdown as information is released from Government & the veterinary authorities.
Like us, you will no doubt feel frustrated by the measures we are having to take but it is important for Covid protection.
However our staff, customer’s safety & your pet’s welfare are, as always, are priorities during this extraordinary time.
We thank you all for your patience and support.
Please stay safe and help support the community & the NHS in trying to control the Covid pandemic.
Andrew Draper & the Oak House Team
Exciting vacancy for a full-time receptionist
We have been unfortunate enough to have a case of suspected pancytopaenia due to a cat eating affected food
Congratulations to our super receptionist Gill Lofthouse who recently celebrated 25 years working at the practice