We are so proud of our staff who have been are doing an incredible job during the Covid Crisis serving all our patients and their owners.
As usual please treat them with respect and do not take out any frustrations you may have on them.
When at the clinic please help us by having your mobile phone on and ready to answer and a card ready for payment.
We appreciate that during Lock Down some of our clients are experiencing increased waiting times and some difficulties with phone answering.
We are all frustrated about not allowing clients into the surgery building but it is essential that we keep both our clients & staff as safe as possible.
To help reduce the pressure on incoming phone calls please email non urgent enquiries and repeat prescription requests to firstname.lastname@example.org .
If you have any concerns or suggestions about your experience at the practice please email them for the attention of the Practice Manager so we can deal with them effectively.
Many thanks, Andrew Draper MRCVS